With the increasing complexity of workplace politics, employee diversity, and the ever-increasing demands placed upon each of us, it is inevitable that conflict and discord will arise in the workplace. Avoiding conflict, though useful at times, typically doesn’t result in long-term solutions and when left unmanaged conflicts can lead to ineffective customer service, complaints, grievances, absenteeism, disengagement, stress-related medical leaves, and, ultimately, loss of staff. Therefore, it is essential to strengthen interpersonal competencies and communication skills in order to better understand, minimize and address workplace conflict as quickly and effectively as possible.
This program will provide attendees with the skills and abilities to enable them to better identify, minimize, and resolve conflict through respectful and proactive interactions, de-escalate conflict when necessary, and effectively work through conflicts to strengthen relationships, enhance the workplace environment and collectively achieve organizational goals. Topics will include defining conflict, identifying many of the issues that cause conflict, skills to employ in order to appropriately address conflicts and tips and strategies to effectively manage interpersonal differences, recognize and adapt to different conflict styles, and facilitate a healthy workplace where all staff are safe, fully engaged, and supported to thrive.
CLASS TIME: 6 Hours
PRESENTER: Kenneth Rhodes
Minimum/Maximum Attendees: 14/22
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